Buying art without seeing the piece in person can sometimes be problematic. Most of the time, the buyer is thrilled because the painting looks better in person. The camera cannot show subtleties in paint and texture that can be seen in person.
Occasionally, the color (or some other aspect of the painting) is not what you were looking for.
Returns are allowed of paintings within two weeks of the purchase date in it's original mailing container. Buyer pays for return shipping. Upon receipt of the undamaged painting, a full refund, or credit towards another painting will be issued.